Change, Cancellation, and Refund Policies

Luxury Transfer RD

Booking Changes

• Date or Time Changes: Allowed without penalty up to 12 hours before the service, subject to availability.

   

• Late Changes: Changes made with less than 12 hours’ notice may incur a 25% administrative fee or are subject to immediate availability.

   

• Route Modification: * Changes made before or during the journey without prior authorization will incur extra charges.

   

  • Exceptions: Extra charges will not apply in cases of physical necessity (e.g., restroom use) or health emergencies.

     

  • Unauthorized Stops: Any stops made in non-authorized locations will result in additional fees.

     

  • Authorized changes will be recalculated based on current rates and must be approved by administration.

     

2.

Cancellation Policy

Cancellations must be notified via email, official WhatsApp, or phone call.

• “No-Show” Note: This applies after 45 minutes of waiting at Airports or 15 minutes at Hotels/Residences without prior communication.

   

3.

Refund Policy

• Method: Refunds are processed via the same payment method used (card or transfer).

   

• Processing Time: 3 to 5 business days.

   

• Bank Reflection: May take 7 to 15 days depending on the bank.

   

• Note: Bank commissions and fees are non-refundable.

   

4.

Force Majeure

• Services may be cancelled or rescheduled due to external causes such as natural disasters, closures, or emergencies.

   

• Options include rescheduling at no cost or a full (100%) refund.

   

5.

Flight Delays

• We provide real-time monitoring of flights with no additional charges for delays.

   

• If a flight is cancelled, the client must notify us to reschedule the service without penalty.